It's true, nobody like FAQ's. At complocated we aim to give you 100% honest whenever possible. If you know that your case is extraordinary then please, don't hesitate to send us a message at the bottom of the page. If however, you're possibly having a problem with the site, and you feel that others could share your problem, please spend no more than a minute searching your problem using the form below. To increase your chances of resolving your problem, please pick keywords from your problem and search only with them. The example below may help

"When I try to add a product, nothing appears on the subcategories list when I click on it."
If this was your problem, searching form problem, categories or list should return results explaining what to do to resolve this problem. If after 1 or 2 attempts you are still unsuccessful then by all means send us your problem and we'll be more than happy to attempt to get you once more on your way.

Unlike a ecommerce company, complocated was set up with the sole aim to allow users to locate the best products on the market. We do manage purchases and so we are a non-profitable company. When you send us a message, a group of volunteer moderators and administrators will spend their free time replying. If we can minimize this time taken, through providing you with easy to get to FAQ's and answers, we can concentrate a greater amount of our time on improving our services.

Complocated support is different. We manage our contact support completely through this web site. This does not mean that we will not send you an email response, but in order to contact us you will need to be a member of complocated. Once you have signed up you will be able to access the contact page, where you will be able to create a new support ticket. Once you have written your question or comment you will be emailed confirming that we have received your comment. When an administrator replies, you will get a response email containing their message. If your problem is unresolved you will be provided with a link in which you can view your whole support conversation and be able to write another message.

The answer is simple. By using this method, it not only allows you to access your support conversation anywhere in the world, but it also means that our staff receive only relevant information, whereas in the case of an email address, as we are sure all of you are aware, a vast amount of time is lost through rummaging through spam and unwanted mail to get to the important 'stuff'. To open a new ticket, please use the link below.